Customer service
We’re here to help
Our travel consultants will be willing to resolve any questions you may have about purchasing your Machu Picchu ticket or any aspect of your trip to Machu Picchu; however, you can find a lot of help on this in our tips section.
Contact with the client
For any suggestions or complaints related to your ticket reservation to Machu Picchu, you have the following means of contact with us:
- Through online chat
- By email: to info@imachupicchu.com.
- By phone: (51) 84 403077 .
- Address: Street Recoleta Angosta # 604, Cusco РPer̼
Attention schedule
If you want a personal treatment with one of our sales advisors, we can attend you at the following times:
- Monday to Friday: 09:00 – 18:00
- Saturday: 09:00 – 13:00
It is urgent that you communicate with us in the following situations
- In case you have some error in the booking form that you sent, you must contact us as soon as possible, remember that the entrance ticket to Machu Picchu is rated, so that any error in the information provided, it could mean preventing him or her from the entrance to the National Park of Machu Picchu.
- In the case that there is some error in the information contained in the Paypal receipt or the method of payment you choose.
Seek help from our advisors
- It is time to plan your unforgettable adventure to Machu Picchu, our advisers will help you to plan each of the details of your trip to Machu Picchu; from the ticket to choose, to hotels, guides or additional tours.